Manila, Philippines -- A
recent Google and Temasek study predicts Filipino online shoppers to grow to 42
million by 2025, spending $19 billion (₱918 billion) and a big contributor to
this growth is the rise of smartphone users. Today, 61% of Filipino adults own
a smartphone and use their devices to communicate, work, and shop wherever they
are, creating more productive days, foregoing Manila traffic, and skipping crowded
malls altogether.
Shopee, the leading eCommerce platform in Southeast Asia and Taiwan, has
leveraged this mobile trend to great success, converting shoppers from buying
offline to online by creating a convenient platform that combines the authenticity
of a marketplace with payment and logistical support. Shopee has amassed over 4
million downloads in the Philippines and has virtually replicated the
traditional shopping experience online, like providing a live chat feature that
allows buyers and sellers to communicate directly -- even allowing the very
Filipino tradition of “tawad” on the app -- while providing multiple forms of
payment including the popular Cash on Delivery option.
“Filipinos typically spend over 3 hours per day online using their mobile
devices and are heavy social media users. Shopee users spend 25 minutes daily
browsing the app and are highly social, with over 86% of buyers chatting first
with the seller before making a purchase compared to only 75% in the other six
countries Shopee is present in, mainly attributed to Filipinos wanting to feel
more secure about their transactions by speaking personally with sellers. We
take these and other user behavior into consideration when improving the
platform, prompting us to develop features such as user ratings and reviews,
live chat, and Shopee Guarantee, where sellers only receive payments when their
buyers have received their orders,” said Macy Castillo, Head of Commercial
Business for Shopee.
This focus on elevating customer experience on the platform has
resonated well with Filipinos, as Shopee has reached the #1 mobile shopping app
spot in the country on both Google Play and the App Store just 2 years since
its launch. As more and more tech savvy Filipinos embrace online shopping, Shopee
is looking to become the Philippines’ mobile commerce destination of choice,
attracting new eCommerce users with its highly intuitive and user-centric
platform that integrates social, business, and logistical functionalities.
“We realized early on that payments and logistics was a big barrier for
a lot of users wanting to shop online, and we addressed this by giving all our
buyers and sellers access to Free Shipping and Cash on Delivery nationwide.
Listening and empowering our users has been key to Shopee’s success, and this
will continue to be part of our strategy to leading eCommerce in the country,”
Castillo added.
###
About Shopee
Shopee is the leading eCommerce
platform in Southeast Asia and Taiwan. It is a platform tailored for the
region, providing customers with an easy, secure and fast online shopping
experience through strong payment and logistical support.
Shopee aims to continually enhance
its platform and become the region’s eCommerce destination of choice. Shopee
has a wide selection of product categories ranging from consumer electronics to
home & living, health & beauty, baby & toys, fashion and fitness
equipment. Launched in November 2015, Shopee provides over 3 million brands and
sellers with direct access to more than 40 million users across the region in
Singapore, Malaysia, Thailand, Taiwan, Indonesia, Vietnam and the Philippines.
Shopee is strongly supported by
Sea (formerly known as Garena), Southeast Asia’s largest internet platform
provider. For more information, please visit www.shopee.ph
0 comments:
Post a Comment